Privacy Policy | Europacific Logistics

Europacific d.o.o., mednarodni transport, špedicija, logistika, letalski prevoz, ladijski prevoz Privacy Policy Companies in the EUROPACIFIC group (Europacific, logistika d.o.o., Europacific transport d.o.o. and Europacific agent d.o.o., hereinafter: the data controllers) obtain and process personal data of individuals in their business proceeding. In order to provide you with basic information about the processing of your personal data at EUROPACIFIC, we have drafted this Privacy Policy. The policy contains information for the individuals that is provided under the General Data Protection Regulation (hereinafter: GDPR), which is sectioned according to the purpose for which the personal data is processed. The controller processes your personal data when you: – use our website www.europacific.si, – order a logistics service from us, – contact us via any contact form or – subscribe to our e-newsletter. The use of europacific website This information on the processing of personal data is intended for individuals who visit the website www.europacific.si. Data controller The controller of your personal data is: Europacific Logistika d.o.o. Ankaranska cesta 5, 6000 Koper p .: +386 5 6626 380 f .: +386 5 6626 384 e .: info@europacific.com Purpose of processing and types of personal data The controller processes your personal data when visiting the website www.europacific.si in order to monitor and ensure the operation and security of use of the website. When visiting the website, data processing is performed and that includes: – the time of access to the website, – your IP address and – the address of the website. In order to visit the website, the processing of the above stated personal data is necessary, as they represent the t.i. essential cookies, which you can read more about in the Cookie Policy. Legal basis for the processing of personal data This processing of your personal data is carried out on the basis of the controller’s own legitimate interest (point (f) of Article 6(1) of the General Data Protection Regulation (GDPR)). Explanation of legitimate interests The controller may process the personal data of an individual who uses the website due to: a.) Ensuring information security and the operation of information systems The controller performs the processing of personal data to ensure information security and operation of information systems, network and information security, prevention of unauthorized access to the controller's information systems and response to computer security threats and incidents. To this end, the operator also performs technical maintenance of the websites and services. These measures and processing relate to the personal data of customers or third parties (such as website visitors). b.) To prevent and detect abuse and conduct that may have signs of criminal conduct In case of suspicion of abuse or criminal conduct, the controller may process data on users of websites and online services to an appropriate and proportionate extent for the purpose of identifying and preventing possible fraud or abuse (so- called black list) and may, if appropriate, provide this information to the competent authorities. Categories of recipients of personal data The controller may provide the personal data of the individual visiting the website to the following persons: – external IT website service providers, – state authorities at their request or in case of suspicion of criminal conduct; Period of personal data storage When storing individual’s activity data on the website (IP address), the processing and storage will last only for the time specified in the Cookie Policy, except in the case of incidents and violations. Data collected at the time of the identified abuse may be kept permanently. Rights of the data subject An individual may request access to personal data. To exercise your rights, contact us at Europacific, logistika, d.o.o., Ankaranska cesta 5, 6000 Koper, t .: +386 5 6626 380, e .: info@europacific.com. The right to lodge a complaint with the supervisory authority The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone: 012309730, website: www.ip-rs.si). For more information, please also follow the link to the Cookie Policy which is an integral part of this Privacy Policy. ORDERING SERVICES AT EUROPACIFIC This information is intended for individuals who order the services of a data controller whose core business is comprehensive logistics services. Data controller The controller of your personal data is the company from the EUROPACIFIC group to which you have submitted your request or with which you have concluded a contract for the provision of services. Data on companies of EUROPACIFIC group is available at: https://europacific.si/. Purpose of processing and type of personal data The basic purpose of the processing of personal data in the provision of services is the conclusion and implementation of a contract in the field of logistics services, which the individual concludes with the controller. The information that the controller obtains from an individual when performing services is: name and surname, address (if the client is a natural person), company name, data and title/position in the company (if the client is a legal entity and is represented by a natural person), e-mail address, phone number, content of the contract (data on the goods, address for collection and delivery of the goods, amount of the purchase price etc.), other information that the individual provides to the controller when concluding the contract and is necessary for the preparation of the offer or the execution of the contract. The listed personal data is obtained directly from the individual. The provision of the above stated information is an individual's contractual obligation. The provision of data is essential for the performance of the service. If the individual does not provide the information, he will not be able to conclude a contract for the transport of goods with a company from the EUROPACIFIC group. Personal data will be used to contact the individual, for example for additional information, coordinate the order, to pick up and deliver the goods and other communication related to the service order. Due to the implementation of the contract, the controller may disclose the individual’s name, surname, address and telephone number and his company/employer’s name to his delivery partner company. The operator may also use the data on the electronic and physical address of an individual obtained in the course of performing his services for the purpose of carrying out direct marketing of his products. The personal data of an individual may also be processed for the purpose of preventing and identifying abuses and conduct that may have signs of criminal conduct, to the extent necessary to achieve these objectives. Legal basis for the processing of personal data The legal basis for the processing of personal data in the provision of EUROPACIFIC logistics services is the performance of a contract to which the data subject is a party or the performance of an activity at the request of an individual before the conclusion of the contract (point (b) of Article 6 (1) of the GDPR). The personal data of an individual ordering EUROPACIFIC services may also be processed on the basis of legitimate interests pursued by the controller pursuant to point (f) of Article 6 (1) of the GDPR or pursuant to paragraph 2 of Article 158 of ZEKom-1 and are explained in the next section. Explanation of legitimate interests The controller may process the personal data of an individual who orders his services also due to: a.) Implementation of direct marketing For reasons of pursuing business objectives, the controller may process the personal data of customers for the purpose of sending advertising electronic messages (paragraph 2 of Article 158 of ZEKom-1) or physical mail (legitimate interest). In this case the controller is entitled to process the individual's past or unfinished purchase orders and perform basic segmentation (such as type of logistics service and location), so he will be able to prepare a relevant message for the individual (for example offering new products, sending discount coupons, promotional gifts, invitations to events etc.). Such processing may be objected to by the individual at any time in accordance with the procedure described below. EUROPACIFIC is also entitled to send its messages and correspondence equipped with marketing content. b.) For the purpose of preventing fraud and abuse In its operations, the controller establishes and maintains a list of persons for whom, on the basis of past experience, it assesses that the conclusion of business relations with them is not appropriate. These are clients who have been suspected of fraud, fraud or other illegal conduct and abuse. Measures to protect personal data Personal data on issued invoices, in the invoicing and other programs for handling of goods, shipping documents, e-mails and e-archive are stored at the controller’s registered office and on cloud archive. The controller protects this information by locking the premises where it is stored, passwords on computers and programs, and other measures prescribed by internal acts and legislation. Categories of personal data recipients The controller may provide the data of the individual ordering his services to the following recipients: accounting service provider, e-mail service provider, the provider of cloud storage services of the archive documentation, providers of other IT services (technical maintenance of equipment, direct marketing); contractors for deliveries or logistics services, payment service providers (execution of transactions), state bodies in accordance with their legislative powers (such as Slovenian Tax Administration); Information on transfers of personal data to a third country or international organization Customer information may be transmitted in the United States of America through communication with the customer via email operated by Microsoft Corporation, One Microsoft Way, Redmond, Washington and cloud storage of business records through Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, under standard contractual clauses adopted by those online service providers in addition to the general terms and conditions. Period personal data storage Data on concluded contracts will be kept for 10 years from the fulfillment of the contractual obligation. Insofar as this is necessary for the conduct of legal proceedings, customer data may also be kept for a longer period of time. Data from t.i. black lists are kept permanently. Period personal data storage An individual may exercise the right of access to personal data, the right to rectification, restrictions on the processing and transfer of data. You can exercise your rights by contacting the operator by regular mail or e-mail, the contact details of the companies from the EUROPACIFIC group are available at: https://europacific.si. An individual may object to processing for the purposes of direct marketing on the basis of paragraph 2 of Article 158 of ZEKom-1. The latter does not affect the lawfulness of the processing carried out on that basis until the opposition was lodged and does not affect the processing of personal data processed on other legal bases. Exercise this right by unsubscribing from marketing messages by following the link in the marketing email or by writing to us at info@europacific.com. We will guarantee the exercise of your rights within one month of receiving the request, and this period may be extended by two months under certain conditions. If we extend the deadline, we will inform you about this and the reasons for this within one month of submitting the request. The right to lodge a complaint with the supervisory authority The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone: 012309730, website: www.ip-rs.si). ORDERING SERVICES AT EUROPACIFIC This information on the processing of personal data is intended for individuals who contact us using the standard forms on the website https://europacific.si/. The online contact forms for communication on our website are: – the classic contact form, – the “Request an offer” form and the – online chatbot. Controller The controller of your personal data is: Europacific Logistika d.o.o. Ankaranska cesta 5, 6000 Koper p.: +386 5 6626 380 f .: +386 5 6626 384 e .: info@europacific.com Purpose of processing and type of personal data The controller processes the personal data you have provided on the online contact forms at: https://europacific.si/, in order to provide you with the information you have requested from us. The data that an individual enters when inquiring on this site is absolutely necessary to provide the required data to the individual. Legal basis for the processing of personal data This processing is carried out on the basis of the controller's own legitimate interest (point (f) of Article 6 (1) of the General Data Protection Regulation (GDPR)). Mandatory information that you provide via the classic contact form is: e-mail address, personal data included in the content of your message; The information you provide via the contact form "Request an offer" is: contact details (personal name, company name and industry), e-mail address, telephone number and cargo details), the obligatory details being marked with "*", the content of your message; In the event that you communicate with us via an online chatbot we also process information about your IP address, communication time and your actions in the chat room, location and consequently the choice of robot language and other data from cookies. Learn more about Drift Inc.'s online chat cookies in our "Cookie Policy". The content you provide to us via the online chat does not necessarily contain personal data, but it is recommended that you provide us with an email address and your name for easier communication. The controller processes the data